Once your order has been placed online, you will receive an automatic email confirming your order. This is your receipt and should be retained for your records, in our effort to save trees we do not include an invoice in your order. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive the order confirmation email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filtered by a SPAM blocker set on your email program. Hotmail, Yahoo and MSN will routinely block emails as SPAM.

SHIPPING COSTS

For all orders within Gauteng, a shipping fee of R100 will apply. For all orders within the other provinces in SA, a shipping fee of R110 will apply. For all international orders, a shipping fee will incur depending on the size and weight of the product/products that you have chosen to purchase. Currently, we do not ship internationally but if you want to enquire about this option please email or inbox us.

TRACK YOUR ORDER

We use Courier Guy service for all our delivery.
You can click here to track your parcel.

DELIVERY TIMES

We always strive to ship orders in a timely manner and quicker than the times indicated. Orders are processed and shipped within 4-7 business days of payment clearing in our bank account (does not include Saturdays, Sundays or South African holidays).

SHIPPING DELAYS

We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavour to inform you as soon as we know of any impending delays.

FAILED DELIVERY

Please notify Owl in the Moss upon placing your order, of any specific delivery times or instructions (within regular office hours/business days/delivery times and areas). Should the courier service not be able to complete the delivery at the address specified by the purchaser, either due to an incorrect delivery address or unavailability of the purchaser or assigned persons to accept the parcel, within regular delivery times, Owl in the Moss may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.